Speak to a pharmacist: 01206 863973 | contact@welpharm.co.uk

Terms & Conditions

1 Introduction
The owner of this web site is WelPharm Limited trading as WelPharm Pharmacy. Our head office is at 4 Phoenix Court, Hawkins Road, Colchester, Essex, CO4 3JB. Our Pharmacy is registered with the General Pharmaceutical Council. Registration number 9010255.
2 Information on the Website
The information included in the website is provided in good faith. However the information should not be used as a replacement for advice from your healthcare professional.
3 Delivery
Delivery in the UK is free for all orders. NHS Prescription items will be delivered free of charge. Prescription items require a signature and generally will be sent by First Class Signed For.
4 Returns
You are not allowed to return medicines and cosmetics for safety and hygiene reasons. Other products may be returned within 28 days as follows:- Please e mail or telephone our customer services team with details of your return – telephone number: 01206 863973 or e mail: contact@welpharm.co.uk Any refund will be made by the same means as the payment. Your statutory rights are not affected.
5 Payment Information
Your credit and debit card details are secure. We only accept 3D Secure transactions. WelPharm Pharmacy require CVV2/CVC2 credit and debit card verification. We do not store your credit and debit card information.
6 Trade Marks
The trade marks, names, logos and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trade marks of the Website Owner.
7 Information provided by you
The information provided us is only viewed by our pharmacy team and is entirely confidential. When you submit information to us it is your responsibility to ensure that it is correct and truthful and we are not liable for your errors. The medicine provided must be for your personal use and you should not supply it to anyone else. The information provided for Pharmacy Only products will be viewed by our pharmacist as he or she needs to make a professional judgement as to the suitability of the medicines ordered. You must be over 18 to order products from this site.
8 Medical Information
You should always read the label and patient leaflet prior to using a medicine. Please contact your doctor or pharmacist if you are unsure about whether you should use a product.
9 Privacy
WelPharm Ltd trading as WelPharm Pharmacy is registered under the Data Protection Act. In order to provide you with the best products and service we store information about the items we have provided to you. We ask and store information when you order Pharmacy Only medicines so that we provide the most appropriate medication. We do not share any information with third parties other than the independent online doctors. We do not store your payment information. We do not have access to the information you provide to the online doctors.
10 Complaints
If you have any complaints please contact our Superintendent Pharmacist, Mr Adnan Hashmi(GPHC Reg. No. 2046684) at contact@welpharm.co.uk. We operate a complaints procedure as part of the NHS system. You may also contact your local Patient Advice and Liaison Service. (PALS)
11 Promotions
WelPharm Pharmacy reserve the right to expire their promotions and voucher codes at any time. Online Prescription discounts apply to online prescriptions purchased through the website. Discounts do not apply to postage and packing charges or medication cost. Only one discount per order.



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